Our support team is always here to help
How does it work at Nexus Biometric?
#1 Making a choice
Choosing the right time and attendance solution as per your business requirements- whether it will be a cloud, an on-premise solution or a combination of both.
#2 Onboard and Training
Our team would guide you through onboarding the solution and provide substantial training to ensure that you are able to understand and incorporate the system in your company.
#3 Continuous Support
We offer continuous support to all our clients, so we have you covered if you are stuck in configuring the system or require support in fixing the functionality.
You can simply email us or give us a call to avail of the support.
There are two available options for support
Option 1 – Cloud Solution Support
In this support option, we help you to navigate through the cloud system so that you are able to understand the features, the functionality, and the way you should be using it for your operations. This support option allows you to stay in the know about everything you need to know to configure and fix any issues that the software may have. The team at Nexus will be just a call or email away.
Option 2 – On Premise Installation Solution Support
Installation of On-Premise solutions can be tricky, but with the right support to count on, it can be achieved with efficiency. Our team will guide you at every step of the process, be it during installation, or post-installation. Our support technicians know the in and out of the technology, so you can focus on what matters most.